Reference

lottey Terms & Conditions for your account

These Terms & Conditions explain how your account, wallet, and access work when local law allows you to use lottey from India.

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lottey lottey Terms & Conditions for your account
ASK OUR TEAM

Where to ask about these terms

If a clause is unclear, contact us before you act. We use the same support paths for questions about access, document checks, account closure, and correction requests. Keep your account email handy so we can match the message to the right profile and reply without delay. When your request needs a record, we ask you to use the channel that leaves a written trail.

Team online

Email support

Send your question to [email protected] and include the account email linked to the issue. We answer in plain English and keep the thread focused on your terms query, closure request, or correction request.

Live chat

Use chat when you want a quick read on a clause, a change notice, or a verification step tied to your account. We keep the conversation logged so you can refer back to it later.

Help desk form

For formal requests, use the help desk form and state what you want changed, removed, or explained. That gives us a written trail and helps us match the request to the right account record.

RECORDS AND CONTROL

How we keep your record tidy

We keep your terms history, contact details, and account actions in the records needed to run the site and answer your requests.

Data records

We store the details needed to run your account, show the current agreement, and answer requests tied to access or closure. We do not keep extra profile fields unless they are needed for a specific support or legal reason.

Cookie use

Cookies help us remember sign-in state, session timing, and page language so you do not repeat the same checks on every visit. You can manage them in your browser, though some features may rely on them.

Account security

We use password controls, session time-outs, and account flags to reduce unauthorised access. If you suspect someone else has entered your account, contact support right away so we can pause activity and verify the request.

Retention

We keep records only as long as needed for account handling, dispute checks, legal duties, and audit trails. When a record is no longer required, we remove or anonymise it according to our internal retention process.

Change requests

If you want to correct details or ask for a change in how we contact you, send the request from the email linked to your account. We may ask for a fresh confirmation before we update the record.

Contact trail

For every request about terms, we keep a short support trail so you can see what was asked, when it was received, and how it was handled. That trail helps us answer follow-up questions without repeating the same steps.

Questions on account terms

These questions cover access, changes, records, and the contact paths you can use when something in the terms needs attention. If your situation depends on state rules or a later legal update, the answer will follow local law and the current version of this page. For anything else, send the question to support and we will point you to the right clause.

They apply as soon as you access or use the account area, and they stay in force until we post a newer version. If local law limits access in your region, those limits take priority.

Yes. We may update wording when account, wallet, support, or legal rules change. The new text applies from the posting date, and your continued use after that means you accept the updated version.

The version on this page is the current one. If we later post a change, you can ask support for the earlier text if you need a record for your files.

Yes. Send a written request from the email linked to your account and tell us what should change. We may ask for confirmation so we can protect the record from unauthorised edits.

Stop using the account, then contact support with the clause name and your concern. We can explain the text, note your request, and tell you whether closure or a record copy is the right next step.

We keep a short history of support requests that relate to these terms, because it helps us resolve follow-up questions and meet legal record-keeping duties. We do not keep more than we need for that purpose.

Use email, chat, or the help desk form, and mention that your question is about Terms & Conditions. That helps us route it quickly and reply with the clause you need.

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